Please check your merchandise/package immediately to confirm that nothing is damaged and that you have received the correct number of packages. If anything is missing from the shipment/order, please contact [email protected]. We are not responsible for loss, damage, or delay beyond the control of Svea Tobacco. We do not issue refunds for returned merchandise.
“Change of mind” Returns and cancellations
As Swedish snus is a perishable item, we cannot accept “change of mind” returns or cancellations. If you contact our customer service before your order has been dispatched, we may be able to offer a full refund. If it has already been dispatched, we are unable to refund you. Similarly, we cannot refund you for returned merchandise.
Wrong or damaged merchandise
You must notify us of wrong or damaged merchandise within seven days. We will send you replacement merchandise if the damage was due to Svea Tobacco. We do not replace merchandise that the customer ordered by mistake or compensate for any other kind of error, loss, damage, or delay that is beyond the control of Svea Tobacco. We do not issue refunds for returned merchandise.
If you have any questions about our merchandise and shipments or your order, please contact us at [email protected].